Suppliers are required to make an automatic payment of £40 to consumers if they fail to meet the minimum standards outlined ...

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...

A number of Aucklanders have received Watercare bills that say they've used zero water, while others claim they're being overcharged. The zero fee bills claim customers have not used a single drop in ...